ben10 Privacy Policy & User Data Protection
This policy explains how the ben10 platform collects, uses, stores, and protects the personal data of users in Malaysia. Please read it carefully to understand your rights as a user.
Last updated: January 2026
1. Information We Collect
When you register and use the ben10 platform, we collect several categories of information to ensure the service operates correctly and securely. This information falls into a few key types:
Account Information
During registration, you are required to provide a username, password, and basic contact information. This is used to verify your identity and enable secure access to your account.
Payment Information
All transactions on this platform are conducted in Malaysian Ringgit (RM / MYR). We may retain transaction records including amounts, dates, and payment methods used — however, sensitive details such as full bank account numbers are not stored directly by the platform.
Device & Browser Information
Our systems automatically record technical information including device type, operating system, browser type, IP address, and screen resolution. This data is used to optimise the user experience and detect suspicious activity.
Usage Data
We track usage patterns including pages visited, games played, session duration, and actions taken within the platform. This aggregated data helps us continuously improve our services over time.
2. How We Use Your Information
The information collected is used to run the platform's core functions — including login verification, MYR transaction processing, account notification delivery, and customer support. Without this data, the service cannot operate safely or effectively.
Ben10 uses usage data and device information to detect unusual activity, prevent unauthorised access, and protect user accounts from fraud. This includes monitoring login patterns and flagging suspicious transactions.
Aggregated usage data collected without individual identification is used to understand how users interact with the platform, which pages are visited most frequently, and which aspects of the interface can be improved for a better experience.
Your contact information is used to send account-related notifications — including transaction confirmations, security alerts, and important platform policy updates. You can manage your notification preferences through your account settings.
3. Cookies & Tracking Technologies
The ben10 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. Cookies are small text files stored on your device when you visit a website.
We use several types of cookies:
- Session Cookies: Stored temporarily in your browser during an active session and deleted automatically when you close the browser. These cookies are required to maintain your login status and session preferences.
- Preference Cookies: Stores your preferences such as interface language and display settings so you do not need to reconfigure them each time you visit the platform.
- Security Cookies: Used to verify legitimate sessions and protect your account from unauthorised access.
You can control or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of some parts of the platform.
4. Data Storage, Security & Sharing
Data Security & Encryption
Ben10 uses industry-standard SSL (Secure Sockets Layer) encryption to secure all communications between your device and the platform's servers. This ensures that your personal information, login credentials, and MYR transaction data cannot be intercepted in transit.
Data stored in our databases is protected through appropriate technical and administrative security measures, including strict access controls and continuous monitoring for any unauthorised access attempts.
Sharing Information with Third Parties
The platform management does not sell, rent, or share users' personal information with third parties for marketing or commercial purposes without the user's explicit consent. User information may only be shared with third parties in the following circumstances:
- Payment service providers used to process MYR transactions — all bound by strict confidentiality obligations.
- Relevant authorities where required by law or a valid court order.
- In situations where sharing data is necessary to protect the safety of the platform or other users from serious threats.
5. User Rights, Policy Amendments & How to Contact Us
Your Rights as a User
As a ben10 platform user, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal information we hold in relation to your account.
- Right to Rectification: If any information we hold is inaccurate or out of date, you have the right to request a correction. You may also update certain profile details directly through your account settings.
- Right to Erasure: Under certain circumstances, you may request the deletion of your account and personal data. Such requests will be processed in accordance with relevant operational and legal requirements.
Privacy Policy Amendments
This platform reserves the right to update or amend this Privacy Policy at any time. Any significant changes will be communicated to users via in-platform notifications or through information displayed on this page. The date of the last update will always be shown at the top of this document.
Contact Support
If you have any questions, concerns, or wish to exercise your data privacy rights, you may contact the ben10 customer support team through the in-platform channels. For general enquiries, you may also refer to the FAQ containing answers to the most frequently asked questions.